JazzHR
Verifying - The Talent Fit module has now been fully re-enabled and is available for customer use. All core functionality is restored, and Talent Fit is actively running for jobs in the system.

Our engineering teams are continuing post-restoration verification to ensure ongoing stability and accuracy. As part of this work, some processing for previously opened jobs is still being completed in the background, and results for those jobs may continue to populate incrementally.

We will continue monitoring closely and share additional updates if needed. Thank you for your patience as we complete these final verification steps.

May 07, 2026 - 19:20 UTC
Update - We have begun incrementally processing Talent Fit results across jobs, and customers will start to see updates appear over the next several days. This phased approach allows us to restore functionality while managing system load and ensuring data accuracy.

This is a resource‑intensive process, and as a result, updates may occur gradually as processing continues. Talent Fit results will populate progressively until processing is complete.

We will continue to provide regular updates as this work progresses, and we appreciate your patience as we complete the remaining restoration activities.

May 04, 2026 - 21:17 UTC
Update - Work continues on the Talent Fit module, and our engineering teams have made significant progress validating fixes and reviewing the impact of proposed changes. With this work now nearing completion, we are moving through final validation and restoration activities. The module will remain temporarily disabled during this final phase.

We expect customer access to the Talent Fit module to be restored on Monday, May 4, 2026. Once re-enabled, Talent Fit will be active for all newly created jobs. Results for previously opened jobs may not be immediately available, as historical data will continue to be reprocessed following restoration.

We will provide our next status update no later than 3:00 pm Pacific on Monday, May 4, and expect to share additional details at that time regarding the completion timeline for historical processing. We appreciate your continued patience and cooperation as we complete this work and fully restore service.

Apr 28, 2026 - 21:15 UTC
Update - Work continues on the Talent Fit module as our engineering teams make ongoing progress validating potential fixes and reviewing the impact of proposed changes. This work is taking longer than initially anticipated, and to ensure a thorough and stable resolution, the module will remain temporarily disabled while these efforts continue.

We will provide a further status update no later than 5:00 pm Pacific on Tuesday, April 28. At that time, we may also be able to share a more specific ETA for restoration, or sooner if more information becomes available. We appreciate your continued patience and understanding as we work to fully resolve this issue.

Apr 27, 2026 - 21:06 UTC
Update - Work continues on the Talent Fit module as our engineering teams make ongoing progress validating potential fixes and reviewing impact from proposed changes. The module remains temporarily disabled while this work is being completed.

We will provide further status updates no later than 5pm Pacific on Monday April 27, or sooner if more information is available before then. We appreciate your continued patience and understanding as this issue is resolved.

Apr 24, 2026 - 21:32 UTC
Update - Work continues on the Talent Fit module as our engineering teams proceed with validation and remediation efforts. The module remains temporarily disabled while this work is completed.

We will provide another update within the next 24 hours, or sooner if additional information becomes available regarding restoration timing. We appreciate your continued patience as we complete this process.

Apr 23, 2026 - 21:43 UTC
Update - Maintenance on the Talent Fit module remains in effect as validation and issue resolution continue. Our teams are making progress and will restore the module once testing confirms stable performance. We will provide another update within the next 24 hours, or sooner if service is restored.
Apr 22, 2026 - 22:00 UTC
Update - We continue to perform maintenance on the Talent Fit module as our teams work through final validation and address additional issues identified during extended testing. To ensure stability and optimal performance upon release, the maintenance window will remain in effect for an additional period.

Our engineering teams are actively completing this work, and the module will be re‑enabled once testing confirms it is performing as expected.

We understand the impact of this extended downtime and sincerely appreciate your patience. We will provide another update within the next 24 hours, or sooner if the module is ready to be restored.

Apr 21, 2026 - 21:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 2026 - 13:55 UTC
Scheduled - We are currently continuing maintenance on our Talent Fit module to address identified issues and apply additional improvements. To allow sufficient time for validation and testing, this maintenance window has been extended for at least an additional 24 hours.

Our engineering teams are actively completing this work, and the module will be re‑enabled once maintenance is finalized and we have confirmed optimal performance.
We appreciate your patience as we complete this maintenance and will provide further updates as appropriate.

Apr 21, 2026 13:55 - Apr 23, 2026 13:55 UTC

About This Site

Welcome to JazzHR's Statuspage!

This page provides real-time updates on the status and performance of our systems and services. Our goal is to ensure transparency and keep our customers informed about any issues, maintenance, or updates that might affect our operations.

Key Updates include:

1) Current System Status: An at-a-glance view of the health of our critical systems.
2) Incident Reports: Detailed information on any ongoing or resolved incidents.
3) Maintenance Updates: Notifications about scheduled maintenance and upgrades.
4) Performance Metrics: Data and insights on system performance to help you stay informed.

API Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

Unresolved incident: Talent Fit Maintenance.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026
Resolved - The issue affecting Candidate Search, Job List visibility, Custom Candidate Reports, and Advanced Visual Reporting (AVR) within JazzHR has been fully resolved.

We will provide a Root Cause Analysis (RCA) within 7–10 business days.
Thank you for your patience while we worked to restore full functionality.

May 2, 18:44 UTC
Monitoring - The previously reported issue affecting candidate data visibility within JazzHR has been resolved, and we are now monitoring to ensure continued stability.

Candidate Search, Job List, Custom Candidate Reports, and Advanced Visual Reporting (AVR) are now fully synchronized. AVR reports are actively reprocessing, and users should continue to see data populate and normalize as processing completes.

We will continue to monitor system performance and data accuracy closely. If any additional issues are identified, we will provide further updates.

May 1, 20:27 UTC
Update - Progress continues on the previously identified issue affecting candidate data visibility within JazzHR.

Candidate Search, the Job List, and Custom Candidate Reports are now reconnected, and data has started syncing across these areas. Users should see continued improvements as the sync progresses, and we expect the majority of data to be fully caught up by end of day.

Some Advanced Visual Reporting may still be impacted, and our team is actively working to restore full functionality there as well.

During the syncing process, some data may appear delayed or incomplete. We are monitoring closely and will provide another update as syncing completes and remaining impacts are addressed.

May 1, 17:38 UTC
Update - Work continues on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR.

Our Engineering team has made continued progress, and we are seeing additional improvements in search results being returned. While this indicates positive momentum, remediation efforts are still in progress to ensure full consistency across candidate search, application history consolidation, and workflow reporting.

Candidates who applied since April 29 may still experience inconsistent behavior. Candidates who applied prior to April 29 remain unaffected.

Workaround:
Recently applied candidates can continue to be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job.

We will continue to monitor progress closely and provide further updates as resolution efforts advance.

May 1, 12:47 UTC
Update - We are continuing to work on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR.

Our Engineering team has made progress, and we are beginning to see candidate search results being returned. However, work is still underway to fully resolve the issue and ensure consistent behavior across all affected areas, including application history consolidation and workflow reporting.

Candidates who applied since April 29 may still experience intermittent issues, while candidates who applied prior to April 29 remain unaffected.

Workaround:
Recently applied candidates can continue to be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job.

We are still working to fully resolve the issue and will share additional updates as progress continues and more information becomes available.

Apr 30, 23:53 UTC
Identified - The issue affecting candidate search functionality and workflow reporting within JazzHR has been identified.

Candidates who have applied to job requisitions since April 29 are visible within the applicant list for individual jobs, but may not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly, and workflow reporting may be incomplete for some recently applied candidates.

Candidates who applied prior to April 29 remain searchable and unaffected.

Workaround:
Users can continue to access recently applied candidates by navigating directly to the job’s applicant list or by filtering the Candidates page by job.

Our Engineering team is actively working on a resolution. We will provide additional updates as more information becomes available and remediation progresses.

Apr 30, 18:47 UTC
Investigating - We are aware of an issue affecting candidate search functionality within JazzHR.

Candidates who have applied to job requisitions since April 29 are visible within the application list for their respective jobs, but do not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly for some candidates, and workflow reporting may be impacted for recently applied candidates.

Candidates who applied prior to April 29 remain searchable as expected.

Workaround:
Recently applied candidates can still be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job.

Next Steps
Our Engineering team is actively investigating the root cause. We are still determining the full impact of this issue and will provide updates as more information becomes available.

Apr 30, 17:33 UTC
May 1, 2026
Apr 30, 2026
Apr 29, 2026
Postmortem - Read details
Apr 30, 16:25 UTC
Resolved - Resolved
The issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports has been fully resolved. A fix was applied, and services are now operating normally.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Current Status
We have completed post‑deployment monitoring and confirmed system stability. No further impact is expected.

Follow‑Up
A Root Cause Analysis (RCA) will be shared within 7–10 business days.

Apr 29, 20:51 UTC
Monitoring - A fix has been successfully applied for the issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports. The issue originated within the integration flow and has now been addressed.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Current Status
We are actively monitoring the platform to ensure continued stability and to confirm that all services are operating as expected.

Next Steps
Our team will continue monitoring and will share a Root Cause Analysis (RCA) within 7–10 business days.

Apr 29, 19:49 UTC
Identified - Summary
The issue affecting JazzHR logins via ADP Single Sign-On (SSO) and ADP candidate exports has been identified. Our team is actively working on a resolution.

Affected Services
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Workaround
SSO Login Issues: As a temporary workaround, SSO can be disabled to allow users to log in directly to JazzHR using their standard credentials.

Next Steps
We are actively implementing a fix and will provide additional updates as progress continues or once the issue has been fully resolved.

Apr 29, 18:51 UTC
Update - We are currently investigating two related issues impacting our integration with ADP:

Affected Services:
JazzHR login via ADP (SSO)
ADP candidate export to JazzHR

Single Sign-On (SSO) Errors: Some users are experiencing errors when attempting to log in to JazzHR using ADP SSO.
Candidate Export Issues: Candidate exports from ADP to JazzHR may be delayed or failing.
At this time, we have reached out to ADP for additional details. We are unable to confirm an outage or incident on ADP’s side and are awaiting further information.
Workaround

Login Issues: As a temporary workaround, SSO can be disabled to allow users to log in directly to JazzHR using standard credentials. Please contact support for assistance.
Export Issues: No native workaround available, please attempt to manually upload new hires to ADP and reach out to their support team if necessary.

Next Steps
Our team is actively monitoring the situation and has reached out to ADP to identify the root cause. We will provide updates as more information becomes available.
Next Update: As soon as new details are confirmed.

Apr 29, 16:23 UTC
Investigating - We are investigating an issue affecting some users upon login.
Users may experience SSO errors when logging in with ADP

This appears to be an issue directly with ADP. We will provide further updates as soon as available.

Apr 29, 13:53 UTC
Apr 28, 2026
Apr 27, 2026